Refund policy
- The processing time of your refund depends on the type of refund and the payment method you used.
- The refund period / process starts when JEXCA has processed your refund according to your refund type.
- The refund amount covers the item price and shipping fee (if any) for your returned product.
Refund Types
JEXCA will process your refund according to the following refund types
- Refund from returns – Refund is processed once your written request is made to JEXCA Executive Committee (EC) and EC approved the same.
Payment Method | Refund Option | Refund Time |
Debit or Credit Card | Debit or Credit Card Payment Reversal | 10 working days |
Equated Monthly Installments | Debit or Credit Card | 10 working days |
Rocket (Wallet DBBL) | Mobile Wallet Reversal / Rocket | 7 working days |
DBBL Nexus (Online Banking) | Card Payment Reversal (Nexus) | 7 working days |
bKash | Mobile Wallet Reversal / bKash | 5 working days |
Cash on Delivery (COD) | Bank Deposit | 5 working days |
Note: Maximum refund timeline excludes weekends and public holidays.
Modes of Refund | Description |
Bank Deposit | The bank account details provided must be correct. The account must be active and should hold some balance. |
Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by JEXCA, please contact your personal bank. |
bKash / Rocket Mobile Wallet | Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment. |