Refund policy – JEXCA

Jhenidah Ex-Cadets Association (JEXCA) is an alumni Association of the Ex-Cadets (students) of Jhenidah Cadet College (JCC). There are currently more than 2,500 members of JEXCA all over the world. All cadets (students) passed from Jhenidah Cadet College are by default a member of this organization.

Contact

+880 175 56 54 901

Planners Tower(5th Floor), 13/ A Sonargaon Road, Dhaka-1000.

info@jexca.org.bd

The processing time of your refund depends on the type of refund and the payment method you used.
The refund period / process starts when JEXCA has processed your refund according to your refund type.
The refund amount covers the item price and shipping fee (if any) for your returned product.

Refund Types

JEXCA will process your refund according to the following refund types

Refund from returns – Refund is processed once your written request is made to JEXCA Executive Committee (EC) and EC approved the same.

Payment Method	Refund Option	Refund Time
Debit or Credit Card	Debit or Credit Card Payment Reversal	10 working days
Equated Monthly Installments	Debit or Credit Card	10 working days
Rocket (Wallet DBBL)	Mobile Wallet Reversal / Rocket	7 working days
DBBL Nexus (Online Banking)	Card Payment Reversal (Nexus)	7 working days
bKash	Mobile Wallet Reversal / bKash	5 working days
Cash on Delivery (COD)	Bank Deposit	5 working days

Note: Maximum refund timeline excludes weekends and public holidays.

Modes of Refund	Description
Bank Deposit	The bank account details provided must be correct. The account must be active and should hold some balance.
Debit Card or Credit Card	If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by JEXCA, please contact your personal bank.
bKash / Rocket Mobile Wallet	Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment.